Time Warner Cable calls a $15.99 increase in rates “additional savings”

I recently received a letter from Time Warner Cable in which the cable monopoly advised that “We’re pleased to extend you additional savings.” What is the value of those savings? Turns out, my bill is increasing by $15.99.

What the letter should state is that they are refusing to honor the original promised rate of $141.11 and they are hiking my rates prior to the expiration of my promotional offer on September 9. They have decided instead to revoke my promotion 6 months early.

I am not standing down and letting the company do this to me. I have promptly called Time Warner Cable in order to cancel my services. As you may have guessed, the company is unable to correct the situation without removing some services from my account. To partially offset the adjustment, TWC is “graciously” offering to provide a whopping $6 off of the standard rate.

The Stepping Stone Promotion was then offered to me, which was even more expensive than the increased rate disclosed in the letter. This “offer” was extended to me while calling the cancellations department.

The tactics of increasing the rates of long term customers by Time Warner Cable is nothing new. After all, all cable monopolies employ this tactic.

However, promising one rate and then changing it to a higher rate amounts to a bait and switch tactic, which is illegal. But what are the other options?

The easiest and best option is to cancel service entirely and just get internet from the cheapest service provider. Streaming content through Netflix is cheap, even with the expected price increase once they hammer out bandwidth agreements with major internet providers.

My conundrum is my sports addition. I have to see the games on ESPN and other channels (NFL RedZone). So I will be making the switch to AT&T UVerse so that I can take advantage of lower rates and get a longer promotional rate. Time Warner will come crawling back in about a month with the best offer ever, at which point I will let them know where they can insert that offer.

If only Google Fiber was here. It may be coming to our region in coming years according to a recent announcement, but that could be years away. Until then, I am being held hostage by my unreasonable cable monopoly.

Kenneth Long
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Kenneth Long

President at Debtors Unite
Kenneth Long is President of Debtors Unite, Inc. as well as President and Vice Chairman for Vision Credit Education, Inc. He served as a regional coordinator for the North Carolina Saves campaign. Long co-founded the Wake EITC Coalition along with Family Resource Center of Raleigh.

Long is a graduate of the University of North Carolina at Chapel Hill with a B.A. in Industrial Relations. He subsequently received his Certificate in Nonprofit Management from Duke University. His Certificate in Financial Planning was issued by Florida State University.

Long has achieved the Accredited Credit Counselor and Accredited Financial Counselor certifications through the Association for Financial Counseling, Planning and Education. Long originally achieved the Certified Credit Counselor designation through the National Institute for Financial Education.

In addition to years of nonprofit leadership, Long has been an innovator in the field of volunteer tax return preparation programs. He assists volunteer associations and nonprofit organizations who seek to integrate credit counseling and asset-building programs with free personal income tax preparation. His approach to using free credit reports as both an incentive and a screening tool for placement into asset-building programs has been shared with members of the National Community Tax Coalition, the EITC-Carolinas Initiative of MDC, Inc. and nonprofit groups across the Carolinas.

Long assists members of our armed forces in the Carolinas, Iowa, Rhode Island, Georgia and Germany with financial readiness. Please support our Soldiers, Marines, Airmen and Sailors!

Favorite quote:

"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not."

Thomas Jefferson
Kenneth Long
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